The Importance of Educating Your Clients
Don’t just speak to your customers, take the time to educate them. If you want to keep your clients happy, be sure to educate them on what it is you do and what they can expect from you!
This translates to many professions, but here’s a relevant example for my readers: as a Licensed Community Association Manager for more than two decades, I’ve learned that an informed resident base tends to lead to a thriving Community Association. When you can encourage homeowners to attend meetings, join committees, and, yes, read their community documents, they are less likely to become frustrated and more likely to understand the intricacies of the management process.
As we well know, homeowners aren’t able to excuse themselves from the rules of their Association when they decide that they no longer want to follow them — the best way to achieve success in your Association is to educate everyone on the laws of the land. I invite you to check out the very first installment of my series for the Huffington Post for more tips on creating a more informed homeowner: HOAs Gone Haywire: How To Prevent The Common Problems Of Living Under An HOA or COA.